Support
Daily Pelvic Floor for Women
Write to us: support@dailypelvicfloor.com. Please don’t send health details we don’t need.
Daily Pelvic Floor is for exercise and education. It does not diagnose or treat any condition. Check with your doctor. In an emergency, call 999 (UK) or 911 (US). The free lesson “When to see a doctor” in the app lists the warning signs.
Purchases
I bought Premium, but the app still shows locks
Open the app, tap the gear on Today to open Settings, and tap Restore purchases. Make sure your iPhone is signed in to the same Apple Account you bought it with.
How do I cancel my subscription?
In the app, open Settings and tap Manage subscription. Or, on your iPhone, open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the end of the current period. Premium stays on until the end of the period you have paid for.
How do I get a refund?
Apple handles every payment and refund. Ask for one at reportaproblem.apple.com. We can’t see or change payments, but write to us if something went wrong and we will help where we can.
Can my family use my Premium?
Yes. Family Sharing is included: the people in your Apple Family Sharing group get Premium too. They tap Restore purchases in Settings if it doesn’t show straight away.
Your data
Where are my answers, diary and progress kept?
Only on your iPhone. They are never sent to us and never stored in iCloud. Read the privacy policy for the details.
Will my progress move to a new iPhone?
Your purchase will: tap Restore purchases on the new iPhone. Your history may not, because the app keeps your health answers out of iCloud and computer backups on purpose. If it doesn’t, your plan starts again from the quiz.
How do I delete everything?
In the app, open Settings, scroll to “Your data” and tap Delete everything on this phone. Deleting the app does the same. Premium is not affected.
Using the app
I’m not getting my reminders
Open your iPhone’s Settings, tap Notifications, find Daily Floor and turn on Allow Notifications. Then check the times in the app: Settings, Your reminders.
Does the app keep guiding me with the screen locked?
Yes: the voice and the sounds keep going. Vibration only works while the screen is on, because iPhone doesn’t let apps vibrate in the background.
The videos don’t play
The whole-body moves stream over the internet, so check that you are connected.
Is the instructor a real person?
No. Our instructor is AI-generated. The exercises and lessons are based on NHS and NICE guidance, and each lesson names its sources.